Expresso Satellite Navigation

FAQ's

How do I check the versions of my hardware and software?

To check the version numbers of specific hardware or software:
- From the main AG1 menu select the setting button to the left of the clock. ( Settings can only be accessed in Landscape mode)
- Then select the Registration button, in the next screen it will list all version numbers you need to know.

Why can't I get a GPS signal?

Make sure you are outside where you can see the sky, take your device away from tall buildings, trees, and remain stationary for a few minutes. Also note that your AG1 device gets the best reception when mounted on the dash or in a cupholder.

Where can I mount my device?

The Expresso AG1 is designed to be mounted in many different ways. See the 5 way articulation page on this site for more information. (In some states, an improperly mounted windshield mount is considered illegal.)

Why doesn’t the touch screen respond to my touch?

Sometimes you may need to re-calibrate your screen. To do this from the main AG1 menu go to the settings menu and select Screen Calibration. Another option could be to use a pencil eraser or stylis to press the smaller buttons on the screen.

Why are the photos not showing up in the photo gallery?

It does take some time for the thumbnails of the images to load, please allow a minute or so for them to load up.

Where can I download music or movies?

There are many sites available to purchase and download MP3 music files. A simple online search will yield many results to sites such as Amazon MP3. Video downloads may be slightly more difficult to find. The supported video formats of the Expresso AG1 include AVI, WMV, MPEG, MPG, FLV, and ASF. The most common downloadable format is AVI with XviD compression. For more information on downloading XviD files, visit XviD's homepage.

Why is it taking so long for the Expresso AG1 to get a Satellite Signal?

It can upwards of 10 minutes to acquire a satellite signal the first time you use the AG1, or using the device that is far away from the last location you were at. Remember to take the device outside, away from tall building, and you have a clear view of the sky.

How much does a yearly subscription to the iGolf website cost?

A yearly membership subscription will cost you $34.99 per year. Memberships are available directly from the iGolf website or through the Home Shopping Network.

How many golf courses can the AG1 store in its memory?

The AG1 can hold upwards of 1000 of your favorite golf courses.

How do I load my SD card, so I can play music on my AG1?

Click here to download our easy-to-follow instruction guide.

Why won’t the suction cup stay on my windshield?

Try cleaning the suction cup with rubbing alcohol, and dry it off with a clean cloth. Also, be sure to move all the way to firmly affix the suction cup to the windshield.

How do I delete unwanted addresses from my AG1?

First, load Navigon. Next, tap the button “My Destinations”. Then, tap the button “Last Destinations”. Then, tap the address you would like to erase. Next, tap the button “Options”. Finally, tap the button “Delete Destination”.

Why can I not sync with iGolf?

Make sure the computer is recognizing the AG1. Make sure the device is powered on when connected to the computer. If a window doesn’t pop up when the device is connected, check under Start Menu Computer Devices with removable storage for removable disk. Open the removable disk to check for the iGolf software. If the device is not found try using a different USB port.
Make sure Java is installed and current. Windows users can download Java at www.java.com.
The iGolf website is incompatible with Google Chrome. Use either Internet Explorer or Mozilla Firefox (Recommended). If using Internet Explorer but still experiencing issues, download Firefox 4 at www.mozilla.com
If you are using a Mac, Apple has developed their own version of Java. The minimum Java version needed to sync with the device is 1.6.0_10 (Java 6 Update 10). This version of Java is only supported by OS X 10.6 or newer.

Why am I receiving an error message that reads “Navigation File doesn’t exist”?

The most common cause of this error message is attempting to access iGolf while the device is connected to your computer. The iGolf software cannot be accessed while the device is connected.
If the error message comes up while the device is not connected to the computer, first reset the device. With the screen flipped open, the reset button is located below the cup holder stability wing on the inside of the device. Use a paper clip to push the reset button until the device powers off.
If the error is still occurring, it is probably an issue with the SD card in Slot A. Remove the SD card from Slot A. Check to make sure the lock slider on the card is in the unlocked position (all the way up toward the top of the card). Check the files on the card using a computer. There should be a Navigon folder as well as a Navipath file on the SD Card. If either is missing, contact Expresso Support at (866) 691-1350 Ext. 2007. If the correct files are in place, re-seat the card in Slot A. If the error message still occurs, contact Expresso Support.